Privacy Policy

Bunkering101.com is the data controller for the processing of personal information as described in this privacy policy. In this privacy policy, we explain what kind of personal information we store and how we process it. This privacy policy applies to: bunkering101.com

Personal information we collect and process We process the following categories of personal information:

Basic information: name, date of birth
Contact information: phone number, email address
Account and profile information: settings, preferences
Payment information: transaction information, payment method
Customer history and engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information
Customer history and engagement: active products and agreements, as well as products and services you have had previously, how much and how often they are used, status of products/services
Customer activity: reading and action history from the app, websites, or electronic communication we send out. As well as technical information about the devices you use.
Cookies: see our information on cookies here: <URL to cookie statement> In most cases, personal information is collected directly from you or generated in connection with your use of our services and products. When we obtain personal information from other sources, we obtain personal information from the following sources:

How we use personal information

Service delivery/contract conclusion We use your personal information to fulfill our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal information for this purpose is that the processing is necessary to fulfill an agreement with you.

Administration of customer relationship

We use your personal information to manage our customer relationship with you. This may include customer service, complaint handling, and troubleshooting related to your customer relationship. The legal basis for processing personal information for this purpose is that the processing is necessary to fulfill an agreement with you.

Analysis, business development, and improvement of services

We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal information, such as customer activity, customer history, and account and profile information. The legal basis for processing personal information for this purpose is our legitimate interest.

Customized user experience

We tailor the user experience and communication to your customer relationship and use personal information for this purpose. The legal basis for processing personal information for this purpose is our legitimate interest.

Sales and marketing

We use personal information in connection with the sales and marketing of our products and services, for example, when you receive emails from us. The legal basis for processing personal information for this purpose is our legitimate interest. You have the option to opt-out of parts of this processing by, for example, opting out of receiving emails from us. In addition, we may also ask you for your consent to use your personal information for so-called profiling, where we derive interests and needs based on your personal information. The purpose of profiling will be to make our marketing more relevant.

System monitoring, troubleshooting, etc.

We monitor our systems for errors and problems. Part of these processes involves the storage and processing of personal information. The legal basis for processing personal information for this purpose is our legitimate interest.

Security, detection of fraud, and criminal activities

We process personal information in our work to protect our users and ourselves against fraudulent activity, abuse, and criminal actions. The legal basis for processing personal information for this purpose is our legitimate interest.

Compliance with legal obligations

In some cases, we are obliged to process personal information due to other legal obligations. An example of this is information related to sales, which we are required to account for and store in accordance with accounting legislation. The legal basis for processing personal information for this purpose is that the processing is necessary to fulfill a legal obligation that applies to us.

Your rights

If you wish to exercise any of your rights, please contact us at [email protected]

Right to access your own information

You can request a copy of all the information we process about you. Contact us at the email address above to exercise your right of access.

Right to correction of personal information

You have the right to ask us to correct or supplement information that is incorrect or misleading.

Right to erasure of personal information

You have the right to have your personal information deleted without undue delay. You can therefore request us to delete your information at any time. However, note that information that we are required to retain due to other legal obligations (such as accounting legislation) will not be deleted.

Restriction of processing of personal information

In some situations, you can also ask us to restrict the processing of your information. You can do this by managing your consents or opt-outs in our solutions.

Object to the processing of personal information

If we process information about you based on our tasks or on the basis of a legitimate interest, you have the right to object to our processing of your information. You can do this by managing your consents or opt-outs in our solutions.

Data portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format. Contact us at the email address above to request your personal information.

You can complain about our processing of personal information

We hope you will let us know if you believe we are not complying with the rules of the personal information law. Please feel free to inform us through the contact or channel you have already established with us. You can also file a complaint about our processing of personal information. You can do this with the Data Protection Authority.